Privacy Policy
Last updated: 14 October 2026
ChalBro is an online marketplace that connects people who need help with a task and local people who can do it. This page explains what information we collect, why, who can see it and what choices you have. By using ChalBro you agree to this policy together with our Terms of Service.
1. What we collect
- Account: your mobile number (when you sign in with OTP) or your Google account name and email (when you sign in with Google).
- Profile: your name, gender, city, skills, profile photo, and whether you are open for work.
- Identity check (optional): a photo of a government-issued ID if you choose to upload one, and the result of the check.
- Tasks and activity: tasks you post or apply for (title, description, price, places, photo), offers, messages you send in chat, ratings and reviews, and reports you file.
- Payments and payouts: amounts, dates and status of payments and withdrawals, and the UPI ID you link to receive money. Card, UPI and bank details used to pay are entered with our payment provider (Razorpay) and are not stored by ChalBro.
- Technical data: a push-notification token for your device, app version and device type, and error reports that help us fix problems.
We do not read your phone contacts and we do not store your device location. If you use the Nearby map and allow your browser or phone to share your location, it is used on your device only to show where you are on the map. The city you choose in your profile is what we use for matching.
2. Why we use it
- to run the service: create your account, show tasks and helpers near you, connect posters and helpers, send notifications;
- to keep the community safe: verify identity, handle reports, stop fraud and abuse, enforce our Terms;
- to process payments and pay out earnings;
- to fix problems and improve the app.
We do not sell your personal data.
3. Who can see what
- Other users can see your first name, city, photo, skills, rating and number of completed tasks. Your full name is shown only to someone you are working with on a task. Your phone number is not displayed to other users in the app.
- People in a chat or task can see the messages and task details shared between you.
- Your ID photo is visible only to you and to the ChalBro team that verifies it. It is never shown to other users.
- The ChalBro team can see account and task information needed to run and protect the service.
4. Service providers
We use Google (Firebase and Google Sign-In) to run sign-in, the database, file storage, notifications and servers, and Razorpay to take payments and send payouts. They process data for us under their own terms and privacy policies. We may also share information when the law requires it or to protect people from harm.
5. Keeping it safe
Data is sent over encrypted connections and access to it is restricted by account and role. No system is perfectly secure, so please do not share your OTP or financial passwords with anyone.
6. How long we keep it, and your choices
- You can edit your profile, remove your linked UPI ID and turn off "Open for work" in the app at any time.
- You can delete your account in Settings → Delete Account. This removes your profile. Records we must keep, such as payment history, and content that belongs to other people's tasks (for example a review you received) may be kept as long as needed for legal, tax, safety and dispute purposes.
- To ask for a copy of your data, a correction, or deletion that you cannot do in the app, write to support@chalbro.in.
7. Children
ChalBro is for people aged 18 and over. We do not knowingly collect data from anyone younger.
8. Changes
We may update this policy. The date at the top shows the latest version, and we will tell you in the app about significant changes.
9. Contact
Questions or complaints about your data: support@chalbro.in.